Phone_Us 1300 139 350

Delivery

Australia Wide

We typically will dispatch your order within 1 working day. Same day dispatch orders need to be received by 1pm

We dispatch orders from our warehouse in Sydney's western suburbs (Monday - Friday).

 

 Order Total Standard Delivery Express Delivery*
 Less than $60 $7.95 $11.95
 Less than $150 $11.95 $15.95
 Over $150 FREE $19.95


Standard Shipping:

  • Sydney deliveries - 1-2 working days
  • East Coast Australian locations should receive delivery within 1-3 working days 
  • West Coast deliveries will typically take 4-5 working days


Express Shipping - based on Australia Post's delivery schedule:

  • Capital Cities - 1 working day (Overnight to capital cities). 
  • Other Express Delivery Network Locations - 1 working day (Overnight)
  • WA Customers - Australia Post's Express Delivery network is unfortunately extremely restricted and is confined to the Perth CBD only with postcodes in the ranges 6000-6005; 6800-6899


* NB Express Delivery is not available outside of Australia Post's Express Delivery Network. To check whether your delivery address falls within this network please consult Australia Post's Express Delivery Network table (click here).

New Zealand

Shopping from NZ is easy and cost-effective.  Orders are shipped from Australia - and delivered locally in NZ by NZ Post.  

 Order Total Standard Delivery
 Less than $100 $15
 $100 to $200 $25
 Over $200 $45


NB Orders to NZ are generally GST free depending on order value (consult NZ Customs' FAQ) - hence you can take 10% off the Australian retail price and delivery fees.

Expected delivery times are 7-10 business days.  Once items enter NZ, they can be tracked on NZ Post's website.

Note: some larger and bulky items are not available for shipping to NZ.

International

We only ship to New Zealand at this time. We do not ship to other international countries.

 

Returns Policy

You may return most new, unopened items, within 30 days of delivery for a full refund (excludes pillows and bedding, air purifiers, SleepPhones, ear plugs, and some other products due to hygiene and safety considerations).

Please note Under the Health Act pillows, quilts, underlays, bed toppers, mattress and pillow protectors are non-refundable unless faulty.  We unfortunately cannot accept exchanges or returns for these products.  We encourage you to make your selection of items carefully prior to your purchase.

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

You should expect to receive your refund within one week of giving your package to the return shipper (for domestic customers), however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper , the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Payment Methods

We accept:

  • Credit Cards: Visa, Mastercard, American Express, Diners
  • PayPal
  • EFT - Direct Deposit into our bank account
  • Cheque (Australian Dollars only)


These payment options are all available during the checkout process.