We typically will dispatch your order within 1 working day. Same day dispatch orders need to be received by 1pm.
|Order Total||Standard Delivery||Express Delivery*|
|Less than $60||$7.95||$11.95|
|Less than $150||$11.95||$15.95|
Standard Shipping - East Coast Australian locations should receive delivery within 1-3 days as we dispatch from Sydney.West Coast will typically take 4-5 working days.
Express Shipping - based on Australia Post's delivery schedule but is generally overnight to capital cities. Express Delivery is not available outside of Australia Post's Express Delivery Network. To check whether your delivery address falls within this network please consult Australia Post's Express Delivery Network table (click here).
NB WA Customers - Australia Post's Express Delivery network is unfortunately extremely restricted and is confined to the Perth CBD only with postcodes in the ranges 6000-6005; 6800-6899
Xmas Period - Australia Post's Express Delivery service is the most reliable service to use in the run up to Xmas with fast, reliable deliveries right up until Xmas. If Express Post is not offered as an option when ordering - please give us a call and we should be able to help you. We will endeavour to dispatch orders same day during the Xmas rush - but disptach may take up to 24 hours.
We are dispatching orders all days except public holidays.
To Check on Delivery - Postage & Handing Charges (without purchasing):
1) Add your items to your shopping cart
2) Click on "View Cart" in top right hand of the top blue navigation bar.
3) Click on the "Estimate Shipping and Tax" link down towards the bottom of the page to get the shipping costs
Orders to NZ are GST free - hence you can take 10% off the retail price - and with delivery rates almost the same as in Australia - shopping from NZ is easy and cost-effective. Orders are shipped via DHL International Mail. Expect delivery times are 7-10 business days.
We only ship to New Zealand at this time. We do not ship internationally.
You may return most new, unopened items, within 30 days of delivery for a full refund (excludes pillows and bedding, air purifiers, SleepPhones, ear plugs, and some other products due to hygiene and safety considerations).
Please note Under the Health Act pillows, quilts, underlays, bed toppers, mattress and pillow protectors are non-refundable unless faulty. We unfortunately cannot accept exchanges or returns for these products. We encourage you to make your selection of items carefully prior to your purchase.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
You should expect to receive your refund within one week of giving your package to the return shipper (for domestic customers), however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper , the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.