We typically will dispatch your order within 1 working day.
Same day dispatch orders need to be received by 1pm.
Yes - we send to PO Boxes and Parcel Lockers.
We dispatch orders from our warehouse in Sydney's western suburbs (Monday - Friday).
|Order Total||Standard Delivery||Express Delivery*|
|Less than $60||$7.95||$11.95|
|Less than $150||$11.95||$15.95|
- Sydney - 1-2 working days
- East Coast - 1-3 working days (most locations)
- West Coast - will typically take 4-5 working days
Express Delivery - based on Australia Post's schedule:
- Capital Cities - 1 working day (Overnight).
- Other Express Delivery Network Locations - 1 working day (Overnight)
- WA Customers - Australia Post's Express Next Day Delivery network is unfortunately extremely restricted from Sydney. It is confined to the Perth CBD only servicing postcodes in the ranges 6000-6005; 6800-6899
* NB Express Delivery is not available outside of Australia Post's Express Delivery Network. To check whether your address falls within this network please consult Australia Post's Express Delivery Network table (click here).
Items that are heavy or bulky cannot be sent Express Delivery. For these items the only shipping method that will be available will be Standard Delivery.
Please ensure that you provided us with the correct address including correct Suburb and Postcode. If your address is incorrect and gets returned to the warehouse we will need to charge you a redelivery fee.
Shopping from NZ is easy and cost-effective. Orders are shipped from Australia - and shipped locally in NZ by NZ Post.
|Order Total||Standard Delivery|
|Less than $100||$15|
|$100 to $200||$25|
NB Orders to NZ are generally GST free depending on order value (consult NZ Customs' FAQ) - hence you can take 10% off the Australian retail price and delivery fees.
Standard Delivery: expected shipment times are 7-10 business days. Once items enter NZ, they can be tracked on NZ Post's website.
Note: some larger and bulky items are not available for shipping to NZ.
We only ship to New Zealand at this time. We do not ship to other international countries.
You may return most new, unopened items, within 30 days of delivery for a full refund (excludes pillows and bedding, air purifiers, baby products, SleepPhones, ear plugs, and some other products due to hygiene and safety considerations).
Please note Under the Health Act pillows, quilts, underlays, bed toppers, mattress and pillow protectors are non-refundable unless faulty. We unfortunately cannot accept exchanges or returns for these products. We encourage you to make your selection of items carefully prior to your purchase.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
You should expect to receive your refund within one week of giving your package to the return shipper (for domestic customers), however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper , the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request
If you need to return an item please contact us so we can assess the issue and then we can advise you on our returns process.
- Credit Cards: Visa, Mastercard, American Express, Diners
- EFT - Direct Deposit into our bank account
- Cheque (Australian Dollars only)
These payment options are all available during the checkout process.
Please enter your courier or post tracking number in the box below to track your package from Sleep Solutions: