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Delivery

Free Standard Delivery* on all orders over $150

Easy shipping & Delivery Options

  • Order by 2pm - we'll dispatch (your order will leave our warehouse) same day - Monday - Friday (excluding public holidays)
  • A few products have longer dispatch times - the product page will indicate this by saying eg In stock - typically ships in 1 day
  • We have the ability to send most orders to PO Boxes and Parcel Lockers
  • We dispatch orders from our warehouse in Sydney (weekdays)
  • We will email you a tracking number on the day your order is dispatched - (typically by 7pm)
  • Deliveries are made weekdays Mon - Fri (except public holidays).

Delivery Cost

Australia Wide

Order Total Standard Delivery Express Delivery
 Less than
$60		 $9.95 $11.95
 Less than
$150		 $12.95 $15.95
 Over
$150		 FREE* $19.95
* Note: Deliveries to country and remote areas may incur additional delivery charges. Items over $60 in our range tend to be larger bulkier items such as pillows & quilts which are more expensive to ship - hence the higher delivery charge.
* Note: Deliveries to country and remote areas may incur additional delivery charges. Items over $60 in our range tend to be larger bulkier items such as pillows & quilts which are more expensive to ship - hence the higher delivery charge.

Delivery Time

Standard Delivery

Area Duration
East Coast Metro  2-4 Working Days
Other Delivery Locations  3-6 working days

Express Delivery*

Based on Australia Post's schedule:

Area Duration
East Coast Metro 1-2 Working Days 
Other Express Delivery Locations 1-3 Working Days
WA Customers Perth CBD (1-3 Working Days)**
Other areas Express Delivery is a priority service

* NB Express Delivery is not available outside of Australia Post's Express Delivery Network. To check whether your  address falls within this network please consult Australia Post's Express Delivery Network table (click here).

** WA Customers - Australia Post's Express Next Day Delivery network is unfortunately extremely restricted from Sydney. It is confined to the Perth CBD only servicing postcodes in the ranges 6000-6005; 6800-6899

Items that are heavy or bulky cannot be sent Express Delivery.  For these items the only shipping method that will be available will be Standard Delivery.

Please ensure that you provided us with the correct address including correct Suburb and Postcode.  If your address is incorrect and gets returned to the warehouse we will need to charge you a redelivery fee.

New Zealand

Shopping from NZ is easy and cost-effective.  Orders are shipped from Australia - and shipped locally in NZ by NZ Post.  

 Order Total Standard Delivery
 Less than
$100		 $15
 $100 to
$200		 $25
 Over $200 $45

NB Orders to NZ are generally GST free depending on order value (consult NZ Customs' FAQ) - hence you can take 10% off the Australian retail price and delivery fees.

Standard Delivery: expected shipment times are 5 business days. We use Australia Post’s Standard International Parcel Post with online tracking to New Zealand to help keep your shipping costs low. You should be able to track your parcel on Australia Post's website.

Note: some larger and bulky items are not available for shipping to NZ.

International

We only ship to New Zealand at this time. We do not ship to other international countries.

Returns Policy

You may return most unused and unopened items within 30 days of delivery for a full refund.

However unfortunately due to hygiene and safety considerations - we cannot accept exchanges or returns for these items (they are ineligible for 30 day returns) even if they have not been opened:

  • Pillows, Cushions, Travel Pillows
  • Quilts, Comforters, Coverlets
  • Bedding
  • Air Purifiers, Dehumidifiers, Humidifiers
  • Baby Products
  • SleepPhones
  • Earplugs
  • Sleep Masks
  • Bedwetting Alarms
  • Snoring Products
  • Clothing, Footwear
  • Towels, Bathrobes
  • HeadaTerm

We encourage you to make your selection of items carefully prior to your purchase. We won't accept returns for the hygiene related item above due to "change of mind". Examples of change of mind include:

  • saw it cheaper elsewhere
  • decided you did not like the purchase
  • had no use for it or did not suit your needs
  • chose the wrong item

If you need to return an item please contact us so we can assess the issue and then we can advise you on our returns process.

When returning an item, please ensure the item's original packaging is not marked or used as the outer layer of packaging for transport. Please ensure you do not attach anything to the outside of the original packaging. e.g. items/boxes must be placed inside another box or satchel for shipping.

You should typically expect us to assess your return within 1 week of us receiving the item. This time period takes into account the time it takes us to process, assess, test and get back to you once we have assessed your return.

Change of Mind

If we have agreed to accept a return due to a change of mind:

  • you will be responsible for the return delivery costs to our warehouse
  • if you received free delivery we may charge the original outbound delivery costs
  • if the item is returned to stock we may charge a restocking fee
  • we will advise you of these costs prior to you returning the item

Incorrect Address / Returned Deliveries

If an item is returned to us due to an incorrect address, or failure to collect an order from the post office or a courier company:

  • if a re-delivery is required we may charge a re-delivery fee

If the item is returned to stock we:

  • may charge a restocking fee
  • we will not refund your original delivery fee
  • if you received free delivery we may also deduct the original outbound delivery cost from the refund

Faulty Products

If the item is thought to be faulty we will assess and troubleshoot the issue with you.

We may direct you to return the item, or we may organise a pickup and delivery to us or the manufacturer to further assess your issue. If the item is found faulty, subject to any rights you have under any consumer protection law, we will and at our election repair, replace, or refund the cost of the item. If the item is faulty will then refund the cost of postage by our nominated shipping method (please retain receipts).

Incorrect Delivery

If the return is a result of our error (you received an incorrect or defective item, etc.) we'll also pay the return and re-delivery costs by our nominated shipping method.

Payment Methods

We accept:

  • Credit Cards: Visa, Mastercard, American Express
  • PayPal
  • EFT - Direct Deposit into our bank account
  • Afterpay - pay over 4 equal fortnightly installments - see details at Afterpay
  • NDIS - See our NDIS Payment Guide
  • Apple Pay
  • Google Pay

Track your delivery

Please enter your courier or post tracking number in the box below to track your package from Sleep Solutions:

 

 

National Disability Insurance Scheme

Sleep Solutions is a registered NDIS provider

Sleep Solutions is registered as a provider with the NDIS

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