Delivery
Free standard delivery on all orders over $150
Easy shipping & Delivery Options
Yes - We Are Open. It's Business As Usual
- Order by 2pm - we'll dispatch (your order will leave our warehouse) same day - Monday - Friday (excluding public holidays)
- A few products have longer dispatch times - the product page will indicate this by saying eg In stock - typically ships in 1 day
- We have the ability to send most orders to PO Boxes and Parcel Lockers
- We dispatch orders from our warehouse in Sydney (weekdays)
- We will email you a tracking number on the day your order is dispatched - (typically by 7pm)
- Deliveries are made weekdays Mon - Fri (except public holidays).
Australia Wide
How much will my delivery cost?
We have made it easy to see how much your delivery will cost. Please refer to the table below for our standard and express shipping options:
| Order Total | Standard Delivery | Express Delivery |
|---|---|---|
| Less than $60 |
$7.95 | $11.95 |
| Less than $150 |
$11.95 | $15.95 |
| Over $150 |
FREE | $19.95 |
Note: Items over $60 in our range tend to be larger bulkier items such as pillows & quilts which are more expensive to ship - hence the higher delivery charge
Note: Items over $60 in our range tend to be larger bulkier items such as pillows & quilts which are more expensive to ship - hence the higher delivery charge
How long will my order take to arrive?
Standard Delivery:
- Sydney - 1-2 working days
- East Coast - 1-3 working days (most locations)
- West Coast - will typically take 4-5 working days
- Tasmania - will typically take 4-5 working days
Express Delivery - based on Australia Post's schedule:
- Capital Cities - 1 working day (Overnight).
- Other Express Delivery Network Locations - 1 working day (Overnight)
- WA Customers - Australia Post's Express Next Day Delivery network is unfortunately extremely restricted from Sydney. It is confined to the Perth CBD only servicing postcodes in the ranges 6000-6005; 6800-6899
New Zealand
Shopping from NZ is easy and cost-effective. Orders are shipped from Australia - and shipped locally in NZ by NZ Post.
| Order Total | Standard Delivery |
|---|---|
| Less than $100 |
$15 |
| $100 to $200 |
$25 |
| Over $200 | $45 |
International
We only ship to New Zealand at this time. We do not ship to other international countries.
Returns Policy
You may return most new, unopened items, within 30 days of delivery for a full refund (excludes all pillows, quilts and bedding, air purifiers, baby products, SleepPhones, ear plugs, sleep masks and some other products due to hygiene and safety considerations). We unfortunately cannot accept exchanges or returns for these products. We encourage you to make your selection of items carefully prior to your purchase.
When returning an item, please ensure the item's original packaging is not marked or used as the outer layer of packaging for transport. Please ensure you do not attach anything to the outside of the original packaging. e.g. boxes must be placed inside another box or satchel for shipping.
If the item is thought to be faulty we will assess and trouble shoot the issue with you. We may direct you to return the item, or organise a pick and delivery, to us or the manufacturer to further assess the issue. If the item is found faulty, subject to any rights you have under any consumer protection law, we will and at our election repair, replace, or refund the cost of the item. If the item is faulty will then refund the cost of postage by our nominated shipping method (please retain receipts).
If the return is a result of our error (you received an incorrect or defective item, etc.) we'll also pay the return and re-delivery costs by our nominated shipping method (please retain receipts).
If an item is returned to the warehouse due to a change of mind, an incorrect address, or failure to collect an order from the post office or a courier company, we may charge a return/restocking fee. If a re-delivery is required we may charge a re-delivery fee.
You should expect to receive your refund within one week of us receiving your return, however, in many cases you will receive a refund more quickly. This time period takes into account the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request
If you need to return an item please contact us so we can assess the issue and then we can advise you on our returns process.
Payment Methods
We accept:
- Credit Cards: Visa, Mastercard, American Express, Diners
- PayPal
- EFT - Direct Deposit into our bank account
- Afterpay - pay over 4 equal fortnightly installments - see details at Afterpay
Track your delivery
Please enter your courier or post tracking number in the box below to track your package from Sleep Solutions:
