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Delivery
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Free Standard Delivery* on all orders over $150
Easy shipping & Delivery Options
- Order by 2pm - we'll dispatch (your order will leave our warehouse) same day - Monday - Friday (excluding public holidays)
- A few products have longer dispatch times - the product page will indicate this by saying eg In stock - typically ships in 1 day
- We have the ability to send most orders to PO Boxes and Parcel Lockers
- We dispatch orders from our warehouse in Sydney (weekdays)
- We will email you a tracking number on the day your order is dispatched - (typically by 7pm)
- Deliveries are made weekdays Mon - Fri (except public holidays).
Delivery Cost
Australia Wide
| Order Total | Standard Delivery | Express Delivery |
|---|---|---|
| Less than $60 |
$9.95 | $11.95 |
| Less than $150 |
$12.95 | $15.95 |
| Over $150 |
FREE* | $19.95 |
* Note: Deliveries to country and remote areas may incur additional delivery charges. Items over $60 in our range tend to be larger bulkier items such as pillows & quilts which are more expensive to ship - hence the higher delivery charge.
* Note: Deliveries to country and remote areas may incur additional delivery charges. Items over $60 in our range tend to be larger bulkier items such as pillows & quilts which are more expensive to ship - hence the higher delivery charge.
Delivery Time
Standard Delivery
| Area | Duration |
|---|---|
| East Coast Metro | 2-4 Working Days |
| Other Delivery Locations | 3-6 working days |
Express Delivery*
Based on Australia Post's schedule:
| Area | Duration |
|---|---|
| East Coast Metro | 1-2 Working Days |
| Other Express Delivery Locations | 1-3 Working Days |
| WA Customers | Perth CBD (1-3 Working Days)** Other areas Express Delivery is a priority service |
New Zealand
Shopping from NZ is easy and cost-effective. Orders are shipped from Australia - and shipped locally in NZ by NZ Post.
| Order Total | Standard Delivery |
|---|---|
| Less than $100 |
$15 |
| $100 to $200 |
$25 |
| Over $200 | $45 |
International
We only ship to New Zealand at this time. We do not ship to other international countries.
Returns Policy
You may return most unused and unopened items within 30 days of delivery for a full refund.
However unfortunately due to hygiene and safety considerations - we cannot accept exchanges or returns for these items (they are ineligible for 30 day returns) even if they have not been opened:
- Pillows, Cushions, Travel Pillows
- Quilts, Comforters, Coverlets
- Bedding
- Air Purifiers, Dehumidifiers, Humidifiers
- Baby Products
- SleepPhones
- Earplugs
- Sleep Masks
- Bedwetting Alarms
- Snoring Products
- Clothing, Footwear
- Towels, Bathrobes
- HeadaTerm
We encourage you to make your selection of items carefully prior to your purchase. We won't accept returns for the hygiene related item above due to "change of mind". Examples of change of mind include:
- saw it cheaper elsewhere
- decided you did not like the purchase
- had no use for it or did not suit your needs
- chose the wrong item
If you need to return an item please contact us so we can assess the issue and then we can advise you on our returns process.
When returning an item, please ensure the item's original packaging is not marked or used as the outer layer of packaging for transport. Please ensure you do not attach anything to the outside of the original packaging. e.g. items/boxes must be placed inside another box or satchel for shipping.
You should typically expect us to assess your return within 1 week of us receiving the item. This time period takes into account the time it takes us to process, assess, test and get back to you once we have assessed your return.
Change of Mind
If we have agreed to accept a return due to a change of mind:
- you will be responsible for the return delivery costs to our warehouse
- if you received free delivery we may charge the original outbound delivery costs
- if the item is returned to stock we may charge a restocking fee
- we will advise you of these costs prior to you returning the item
Incorrect Address / Returned Deliveries
If an item is returned to us due to an incorrect address, or failure to collect an order from the post office or a courier company:
- if a re-delivery is required we may charge a re-delivery fee
If the item is returned to stock we:
- may charge a restocking fee
- we will not refund your original delivery fee
- if you received free delivery we may also deduct the original outbound delivery cost from the refund
Faulty Products
If the item is thought to be faulty we will assess and troubleshoot the issue with you.
We may direct you to return the item, or we may organise a pickup and delivery to us or the manufacturer to further assess your issue. If the item is found faulty, subject to any rights you have under any consumer protection law, we will and at our election repair, replace, or refund the cost of the item. If the item is faulty will then refund the cost of postage by our nominated shipping method (please retain receipts).
Incorrect Delivery
If the return is a result of our error (you received an incorrect or defective item, etc.) we'll also pay the return and re-delivery costs by our nominated shipping method.
Payment Methods
We accept:
- Credit Cards: Visa, Mastercard, American Express
- PayPal
- EFT - Direct Deposit into our bank account
- Afterpay - pay over 4 equal fortnightly installments - see details at Afterpay
- NDIS - See our NDIS Payment Guide
- Apple Pay
- Google Pay
Track your delivery
Please enter your courier or post tracking number in the box below to track your package from Sleep Solutions:
National Disability Insurance Scheme
Sleep Solutions is a registered NDIS provider
Sleep Solutions is registered as a provider with the NDIS
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Google Reviews
Sleep Solutions
4.7
(993 reviews)
Top Quality Store
What people are saying
5 | 87% | |
4 | 7% | |
3 | 2% | |
2 | 1% | |
1 | 3% |
R
Bought 2 Cabeau Travel pillows for our up coming long haul flight. Quality and support of pillow is exactly as product description. Love how it easily folds into its own travel bag. Ease of ordering with a fast delivery .
A
Delivery was prompt but had to spend so long and several attempts to find where .to order on line. If I have to do this every 6 months I would like to think it could be as simple as other online shopping experiences.
A
My partner went away and forgot his pillow, he bought this on the fly. Brought it home and i was obsessed. Hunted it down online and was so happy to find it here. It's the right amount of squishy, but softer than the usual memory foam. Bambi Renew Charcoal Infused Memory Foam Pillow
A
Very wide choice of products; good quality of items purchased; prompt delivery and advice of progress towards my address.
K
Queen size, electric blanket- Dreamaker 100% Cotton Quilted Electric Blanket Recently purchased- speedy delivery This is a very comfortable electric blanket- deep stretchy skirting and a generously plumped cotton quilt cover. The electrical connection is placed at the top of the blanket, and is therefore on top of the pillow area - no more bumps on the side. Blanket controls are well designed and easy to use. Very happy with my purchase.
Geeat products , good quality and fair prices. And fast postage. Highly recommended
C
When I have rang and enquired about any product information I have always received prompt up to date details about items I have wanted to purchase. The staff at Sleep Solutions are professional, polite and nothing is too much trouble for them when ordering and the ongoing communciation with 'products in transit' is second to none. Highly recommend this company. Christine
A
On time and a great product