Delivery
Free standard delivery on all orders over $150
Covid Update: Yes - We Are Open. It's Business As Usual!
Easy shipping & Delivery Options
- Order by 2pm - we'll dispatch (your order will leave our warehouse) same day - Monday - Friday (excluding public holidays)
- A few products have longer dispatch times - the product page will indicate this by saying eg In stock - typically ships in 1 day
- We have the ability to send most orders to PO Boxes and Parcel Lockers
- We will email you a tracking number on the day your order is dispatched - (typically by 7pm)
- Deliveries are made weekdays Mon - Fri (except public holidays).
Due to unprecedented delivery volumes through the Courier and Australia Post network there may be some delays experienced in deliveries.
Australia Post currently advises:
"The extended lockdowns are impacting some of our delivery operations. Airfreight capacity remains limited and our delivery network is affected by very high parcel volumes caused by increased online shopping activity. Our Sydney & Melbourne processing facilities are also affected by strict government health and safety requirements designed to protect our people and the community.
What does this mean for your delivery?
It may take longer than usual to deliver your item and we apologise for any delays experienced."
Australia Wide
How much will my delivery cost?
We have made it easy to see how much your delivery will cost. Please refer to the table below for our standard and express shipping options:
| Order Total | Standard Delivery | Express Delivery |
|---|---|---|
| Less than $60 |
$7.95 | $11.95 |
| Less than $150 |
$11.95 | $15.95 |
| Over $150 |
FREE | $19.95 |
Note: Items over $60 in our range tend to be larger bulkier items such as pillows & quilts which are more expensive to ship - hence the higher delivery charge
Note: Items over $60 in our range tend to be larger bulkier items such as pillows & quilts which are more expensive to ship - hence the higher delivery charge
How long will my order take to arrive?
Standard Delivery
| Area | Duration |
|---|---|
| Sydney | 1-2 working days |
| East Coast | 2-3 working days (urban locations) |
| West Coast | 5 working days (urban locations) |
| Tasmania | 5 working days (urban locations) |
Express Delivery
Based on Australia Post's schedule:
| Area | Duration |
|---|---|
| Capital Cities | 1 working day (Overnight) |
| Other Express Delivery Network Locations | 1 working day (Overnight) |
| WA Customers | Perth CBD (Overnight)** Other areas Express Delivery is a priority service |
New Zealand
Due to unprecedented delivery volumes through Australia Post and New Zealand Post network there may be some delays experienced in deliveries.
Shopping from NZ is easy and cost-effective. Orders are shipped from Australia - and shipped locally in NZ by NZ Post.
| Order Total | Standard Delivery |
|---|---|
| Less than $100 |
$15 |
| $100 to $200 |
$25 |
| Over $200 | $45 |
International
We only ship to New Zealand at this time. We do not ship to other international countries.
Returns Policy
You may return most unused and unopened items within 30 days of delivery for a full refund.
However unfortunately due to hygiene and safety considerations - we cannot accept exchanges or returns for these items (they are ineligible for 30 day returns) even if they have not been opened:
- Pillows
- Quilts
- Bedding
- Air Purifiers
- Baby Products
- SleepPhones
- Earplugs
- Sleep Masks
- Bedwetting Alarms
- Snoring Products
We encourage you to make your selection of items carefully prior to your purchase.
When returning an item, please ensure the item's original packaging is not marked or used as the outer layer of packaging for transport. Please ensure you do not attach anything to the outside of the original packaging. e.g. boxes must be placed inside another box or satchel for shipping.
If the item is thought to be faulty we will assess and trouble shoot the issue with you.
We may direct you to return the item, or we may organise a pickup and delivery to us or the manufacturer to further assess your issue. If the item is found faulty, subject to any rights you have under any consumer protection law, we will and at our election repair, replace, or refund the cost of the item. If the item is faulty will then refund the cost of postage by our nominated shipping method (please retain receipts).
If the return is a result of our error (you received an incorrect or defective item, etc.) we'll also pay the return and re-delivery costs by our nominated shipping method.
If an item is returned to the warehouse due to a change of mind, an incorrect address, or failure to collect an order from the post office or a courier company, we may charge a return/restocking fee. If a re-delivery is required we may charge a re-delivery fee.
You should typically expect assess your return within 1 week of us receiving the item. This time period takes into account the time it takes us to process, assess, test and get back to you once we have assessed your return
If you need to return an item please contact us so we can assess the issue and then we can advise you on our returns process.
Payment Methods
We accept:
- Credit Cards: Visa, Mastercard, American Express, Diners
- PayPal
- EFT - Direct Deposit into our bank account
- Afterpay - pay over 4 equal fortnightly installments - see details at Afterpay
- NDIS - See our NDIS Payment Guide
Track your delivery
Please enter your courier or post tracking number in the box below to track your package from Sleep Solutions:
