Delivery
Free standard delivery on all orders over $150
Easy shipping & Delivery Options
- Order by 2pm - we'll dispatch (your order will leave our warehouse) same day
- We typically will dispatch your order within 1 working day
- We send most orders to PO Boxes and Parcel Lockers
- We dispatch orders from our warehouse in Sydney (weekdays)
- We will email you a tracking number on the day your order is dispatched - (typically by 7pm)
Australia Wide
How much will my delivery cost?
We have made it easy to see how much your delivery will cost. Please refer to the table below for our standard and express shipping options:
| Order Total | Standard Delivery | Express Delivery |
|---|---|---|
| Less than $60 |
$7.95 | $11.95 |
| Less than $150 |
$11.95 | $15.95 |
| Over $150 |
FREE | $19.95 |
How long will my order take to arrive?
Standard Delivery:
- Sydney - 1-2 working days
- East Coast - 1-3 working days (most locations)
- West Coast - will typically take 4-5 working days
- Tasmania - will typically take 4-5 working days
Express Delivery - based on Australia Post's schedule:
- Capital Cities - 1 working day (Overnight).
- Other Express Delivery Network Locations - 1 working day (Overnight)
- WA Customers - Australia Post's Express Next Day Delivery network is unfortunately extremely restricted from Sydney. It is confined to the Perth CBD only servicing postcodes in the ranges 6000-6005; 6800-6899
New Zealand
Shopping from NZ is easy and cost-effective. Orders are shipped from Australia - and shipped locally in NZ by NZ Post.
| Order Total | Standard Delivery |
|---|---|
| Less than $100 |
$15 |
| $100 to $200 |
$25 |
| Over $200 | $45 |
International
We only ship to New Zealand at this time. We do not ship to other international countries.
Returns Policy
You may return most new, unopened items, within 30 days of delivery for a full refund (excludes pillows and bedding, air purifiers, baby products, SleepPhones, ear plugs, and some other products due to hygiene and safety considerations).
Please note Under the Health Act pillows, quilts, underlays, bed toppers, mattress and pillow protectors are non-refundable unless faulty. We unfortunately cannot accept exchanges or returns for these products. We encourage you to make your selection of items carefully prior to your purchase.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If an item is returned to the warehouse due to an incorrect address or failure to collect an order from the post office or a courier company, we may charge a return/restocking fee. If a re-delivery is required we may charge a re-delivery fee.
You should expect to receive your refund within one week of giving your package to the return shipper (for domestic customers), however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper , the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request
If you need to return an item please contact us so we can assess the issue and then we can advise you on our returns process.
Payment Methods
We accept:
- Credit Cards: Visa, Mastercard, American Express, Diners
- PayPal
- EFT - Direct Deposit into our bank account
- Cheque (Australian Dollars only)
- Afterpay - pay over 4 equal fortnightly installments - see details at Afterpay
Track your delivery
Please enter your courier or post tracking number in the box below to track your package from Sleep Solutions:
