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1. We respect your privacy
1.1. Interactive Online Marketing (ABN 25 077 010 185) trading as Sleep Solutions (Sleep Solutions) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2. “Personal information” is information we hold which is identifiable as being about you.
2. Collection of personal information
2.1. Sleep Solutions will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2.2. When you place an order with us, you may choose to register to create an account with us or to check out as a guest. At registration or checkout you will be required to provide basic information such as your name, phone number, address and email address. This information is required in order to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.3. Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
4. Use of your personal information
4.1. Sleep Solutions may use personal information collected from you to identify you, communicate with you, provide you with information, provide you with updates, deliver goods or items you purchase from us and to provide our services. We may also make you aware of new and additional promotions, products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
4.2. Sleep Solutions may use your personal information to contact you by a variety of means including, but not limited to telephone, email, sms, social media or mail. If you do not wish to be contacted by Sleep Solutions by any or all of these means, you may opt out from receiving such communications by contacting [email protected].
5. Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy and for the supply and delivery of our goods and services.
5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Sleep Solutions, the website www.sleepsolutions.com.au, our customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. Where we transfer your information to third parties, this may also result in your information being transferred to countries outside Australia.
5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
5.6. We may also disclose information that has been aggregated or that does not otherwise personally identify you to third parties and associated companies who may use that information for analytics, trends and analysis and to improve and provide products and services.
5.7. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
6. Security of your personal information
6.1. Sleep Solutions is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
7. Access to your personal information
7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at [email protected].
7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to [email protected]. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
10. The Website
10.1. When you visit our website
When you come to our website (www.sleepsolutions.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information may be used to customised the website or its behaviour to enhance your experience. In addition this information will be used in an aggregated manner to analyse how people use our site, such that we can improve our service.
10.4. Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Sleep Solutions is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Store ratings are based on customer reviews and other data from Google and/or its partners.
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(334 store reviews)
Based on customer reviews and data from Google and/or its partners.
5 days ago on Google Customer Reviews
Mack’s Silicone Earplugs are an excellent product at very reasonable cost. My whole experience with Sleep Solutions from Ordering to Delivery has been a very smooth and easy experience.
1 week ago on Google Customer Reviews
Very good customer service. Prompt delivery. Faultless service. Highly recommended.
1 week ago on Google Customer Reviews
Excellent communication. Great product. Would definitely recommend Sleep Solutions to others.
2 weeks ago on Google Customer Reviews
Easy to navigate and use order process with very prompt delivery and good progress information fromorder to delivery
2 weeks ago on Google Customer Reviews
Received it in no time at all, looks to be good quality, thank you