Phone_Us 1300 139 350

Welcome to the Sleep Solutions web site ("Web Site"). This document contains the Terms and Conditions that govern your use of the Web Site. These Terms and Conditions describe your rights and responsibilities and what you can expect from Interactive Online Marketing Pty Ltd trading as Sleep Solutions ("Sleep Solutions"). Please take a few minutes to review these Terms and Conditions. Your use of the Web Site constitutes your agreement to abide and be bound by these Terms and Conditions. If you do not agree with any of these Terms and Conditions, please do not use the Web Site.

Sleep Solutions reserves the right to add to, delete or change these Terms and Conditions from time to time and without notice. By continuing to use the Web Site, you agree to be bound by the changes. We are not obliged to notify you of any changes but we will endeavour to alert you to any significant changes. Nevertheless, you should check our published agreement and policies from time to time to acquaint yourself with the current version.

Warranty

Warranty per product and manufacturer vary.  Where no explicit warranty conditions are provided on the Sleep Solutions website, please refer to the manufacturers website or contact a Sleep Solutions staff member for clarification.

Satisfaction Guarantee, Returns and Refunds Policy

Sleep Solutions provides a satisfaction guarantee whereby if a purchaser or gift recipient is not completely satisfied with their product(s), they may return it within 30 days of receipt for a full refund provided that the product(s) are in new condition and packaged in their original packaging (this excludes, pillows and bedding, ear plugs, air purifiers, SleepPhones, and some other products due to hygiene and safety considerations if the original packaging has been opened or they have been used). The cost of return shipping has to be paid for by the customer or gift recipient.
 
Please note Under the Health Act pillows, quilts, underlays, bed toppers, mattress and pillow protectors are non-refundable unless faulty.  We unfortunately cannot accept exchanges or returns for these products.  We encourage you to make your selection of items carefully prior to your purchase.
 
Should you have any questions about the warranty or returns conditions, please email service@sleepsolutions.com.au

Correction of Errors and Inaccuracies; Limitations on Quantity

Whilst Sleep Solutions makes every reasonable effort to present accurate information on the Web Site, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order and/or made payment). Such errors, inaccuracies or omissions may relate to product description, pricing and availability. If, for example, the price or description of a product offered for sale on the Web Site is incorrect due to a technical or administrative error, any agreement arising from any acceptance of such offer will, in Sleep Solutions discretion, be void. We also reserve the right to limit quantities (including after you have submitted your order and/or made payment). We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase please see our returns policy for details on how to obtain a refund.

Indemnification

You agree to indemnify and hold Sleep Solutions and its employees, representatives, agents, affiliates, directors, officers, managers and shareholders (the "Parties") harmless from any damage, loss, or expense (including without limitation, reasonable legal costs and expenses on a full indemnity basis) incurred by you or by the Parties arising from any claim, demand, suit, action or proceeding by any person against you or the Parties where such loss or liability arises out of, in connection with or in respect of your use of the Web Site, any breach by you of these Terms and Conditions and/or any goods purchased by you from Sleep Solutions.

Limitation of Liability

In no event shall Sleep Solutions or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. To the maximum extent permitted by applicable laws, Sleep Solutions' liability is limited to an amount equal to the purchase price of the relevant good(s).

To the extent permitted by applicable laws, Sleep Solutions does not accept any liability for:

  • any damage or injury of any nature caused by the use or misuse of products purchased from Sleep Solutions;
  • errors, mistakes or inaccuracies on the Web Site;
  • you acting, or failing to act, on any information contained on or referred to on the Web Site and/or any linked website;
  • any unauthorised access to or use of our secure servers and/or personal information and/or financial information stored on those servers;
  • any interruption or cessation of transmission to or from the Web Site; and/or
  • any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the Web Site by any third party.
 

Shipping Policy

Sleep Solutions ships parcels using Australia Post parcel service. Sleep Solutions product prices on this website exclude the cost of shipping. Please contact Sleep Solutions to confirm shipping rates to countries outside of Australia. All orders are shipped within 48 business hours of receipt of payment. Most shipments take between 2 and 4 days.
 

Miscellaneous

These Terms and Conditions are legally binding upon each party hereto and its successors and permitted assigns, and governed by and construed in accordance with the laws of the State of New South Wales. Each party submits to the exclusive jurisdiction of the Courts of New South Wales. These Terms and Conditions will not be assignable or transferable by you without the prior written consent of Sleep Solutions. These Terms and Conditions (including all of the policies and other agreements described in these Terms and Conditions, which are hereby incorporated herein by this reference) contain the entire understanding of the parties regarding their subject matter, and supersede all prior and contemporaneous agreements and understandings between the parties regarding their subject matter. No failure or delay by Sleep Solutions in exercising any right, power or privilege under these Terms and Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other such right, power, or privilege. If any part of these Terms and Conditions is found to be void, unlawful or unenforceable then that part will be deemed to be severed from the balance of these Terms and Conditions and the severed part will not affect the validity and enforceability of any remaining provisions.

Unless otherwise specified, all prices quoted and sales transactions are in Australian Dollars and include GST.


Company details for Sleep Solutions

Interactive Online Marketing (ABN 25 077 010 185) trading as 'Sleep Solutions’
PO Box 693, Harbord, NSW 2096