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Customer Service
Backorder means, we are waiting for stock to arrive but you can still place an order (usually the item will have an estimated arrival date). Your order will be automatically dispatched from the warehouse when it arrives.
Yes, all are inclusive of GST where GST is applicable. Note some products such as Waterproof Mattress Protectors are GST Free.
We do not operate a retail store as we are an online store and deliver Australia Wide. This allows us to maintain in stock a broader range of products to cater to our customers' needs in our warehouse than would be possible in a normal retail store.
Our head office is located in Manly, Sydney.
If you have questions about the item that your trying to purchase, you can call us on 1300 139 350 or send us a message click here: Contact Us
We have simple flat rate delivery costs Australia wide. Please refer to the table below for our standard and express shipping options:
| Order Total | Standard Delivery | Express Delivery |
|---|---|---|
| Less than $60 |
$7.95 | $11.95 |
| Less than $150 |
$11.95 | $15.95 |
| Over $150 |
FREE | $19.95 |
We accept:
• Credit Cards: Visa, Mastercard, American Express, Diners
• PayPal
• EFT - Direct Deposit into our bank account
• Afterpay - pay over 4 equal fortnightly installments - see details at Afterpay
• Apple Pay
We are additionally registered as a provided with NDIS (National Disability Insurance Scheme)
We only ship to New Zealand at this time. We do not ship to other international countries.
Orders placed before 2pm AEST will be dispatched from our warehouse the same day. Delivery will depend on the couriers delivery times.
You will receive an email with tracking details in the evening the day your order was dispatched.
If you have further questions regarding delivery, please check: Delivery
For your safety and ours, we require signature upon delivery and we can't leave the parcel unattended if you're not home to receive it.
If the order is dipatched via Australia Post you will be able to collect your order from there at your convenience.
If your order was dispatched today, it may not be recognized yet since it takes Australia Post a couple of hours to update their system.
Please try your tracking number later tonight or tomorrow morning and it should be recognized by then.
Shipments to New Zealand usually take 7-10 days. The tracking number provided will not have tracking information until your order enters NZ.
Once items enter New Zealand, they can be tracked on New Zealand Post's website.
Sleep Solutions is a Registered Provider with the NDIS. You can order by Self-Managed, Plan Managed, NDIA Agency Managed or Quote Only.
Google Reviews
Sleep Solutions
4.7
(956 reviews)
Top Quality Store
What people are saying
5 | 87% | |
4 | 7% | |
3 | 2% | |
2 | 1% | |
1 | 3% |
A
Excellent
A
Sound and vibration is good but useless because of the wires, when children did sleep moving it became displaced so not working
A
Very effective efficient shopping process, easy ordering prompt delivery.
P
We purchased replacement filters for our two ION Pro Air Purifiers. We couldn’t have been happier with the service from Sleep Solutions. Customer service was first rate and our filters were dispatched the same day. They were beautifully packed for travel so that they were not damaged and they arrived in super fast time. Definitely could not fault this service.
Hsopping is always easy but the delivery people are horrendous. Special when they are delivering to people with a disability...Had to go out to the post office for every single delivery and find away to bring the stuff home...I AM DEAF & vision impaired. So it seems that I'm never home for Sleep Solutions delivery people. All other deliveries I am weird....
A
Great quick service and very competitive prices.
A
Easy to Order. Quick delivery. Product as described
R
Bought 2 Cabeau Travel pillows for our up coming long haul flight. Quality and support of pillow is exactly as product description. Love how it easily folds into its own travel bag. Ease of ordering with a fast delivery .